The parts that are shipped initially is Bourne by the company and we do not charge our customers for non- freight items. Once the part is shipped and if not accepted by the customer, or simply refused, there will be a 25% restocking fees. If the part is damaged during shipping from our side, A Grade Auto takes care of the claim with the shipping company. Similarly, if the part shipped by the customer to our location and is damaged during transit, the customer is liable for all the losses and there will be no refund or a partial refund will be issued based on the severity of the damage Any freight item that is being shipped, the customer must and should have a business address at a commercial location. Else, any business address should have access to a 16 or 18 wheeler trucks. Customers are obliged to have any sort of unloading material to unload the freight from the truck. If the unloading material is provided from the shipping company,
Parts will be shipped to customers address within 7 to 20 business days. However, there might be delay in shipment due to merchandise being shipped to residential address where there is no access to 18 wheelers truck.
Freight cost (Shipping Cost) is non-refundable.
A Grade Auto has the rights to charge the customers $125 from their account. Once the part is dispatched for delivery, the customer is obliged to be present at the location for acceptance. If this is skipped, the customer must pick the part from the nearest terminal or upon agreement, the customer will pay $110 for reschedule. If a part is being shipped to Canada, the customer is liable for a border fees which amounts to 30-40 percent of the cost of the part. This cost is to the government and this is non-refundable. (Please note: The amount for Canadian customer will be charged on the current USD exchange)